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Refund & Cancellation Policy

Refund and Cancellation Policy

At Azad Labs, our focus is on complete customer satisfaction. If you are displeased with the services provided, we will refund the money, provided the reasons are genuine and verified upon investigation. Please read the fine print of each deal before purchasing, as it contains all the details about the services you purchase.

Refund Policy

Eligibility for Refunds:

  • Refund requests must be made within 30 days of purchase.
  • Refunds apply to domain buying and WordPress website design and development services only.
  • Certain services, such as custom development projects that have been completed and delivered, may be non-refundable. These will be clearly stated at the time of purchase.

Timeframes for Refunds:

  • Once a refund request is received, we will conduct a thorough investigation.
  • If the request is approved, refunds will be processed within 7-10 business days.
  • If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase. For payment gateway payments, the refund will be made to the same account.

Return/Replace Request Process:

  • Contact us via the Contact Us link on our website to initiate a return or replace request.
  • Provide your order number and details of the service.
  • Follow the instructions provided by our support team to complete the process.

Cancellation Policy

Procedures for Cancellations:

  • For cancellations, please contact us via the Contact Us link on our website.
  • Requests received later than 10 business days before the end of the current service period will be treated as cancellations for the next service period.

Cancellation Fees and Requirements:

  • No cancellation fees will be charged if the request is made within the specified timeframe.
  • Cancellations made outside of the specified timeframe may incur a fee. The exact fee will be communicated at the time of the cancellation request.

Non-Refundable/Non-Cancellable Items

  • Specific services that are non-refundable or non-cancellable will be clearly stated at the time of purchase.
  • Custom development projects that have been completed and delivered are non-refundable.
  • Please review the service details carefully before making a purchase to ensure you understand the refund and cancellation terms.

Contact Information

For any questions or concerns about our Refund and Cancellation Policy, please contact:

Mr. Mohammed Sadiq (Grievance Officer)
Email: sadiq@azadlabs.com
Phone: +91 9701171996
Azad Labs
10-3-266 Humayun Nagar, Hyderabad, India
Website: www.azadlabs.com